SMS Questions:

What is SMSwebinfo^TM?
SMSwebinfo^TM is an abbreviation of / SMS Website Information. Our Custom Software allows website browsers the ability to send your own website information directly as an SMS from your website to the customers mobile phone, in an instant, at their request.

What is an SMS message?
SMS refers to 'Short Message Service' and it is the ability to send and receive text based messages of up to 160 characters on your mobile phone.

Which mobile phone carriers are supported?
We support all Australian mobile phone carriers.

How long does it take for an SMS to reach the receiver?
Usually, it takes around 30 seconds to a minute, but in some circumstances a little longer, depending on mobile phone coverage, demand on transmission towers, etc.

What happens if the recipient's mobile phone is turned off or no coverage?
The mobile service provider of the recipient will continue to try to deliver the message for up to 5 days before automatically deleting the message.

General Questions:

How do I Register my Mobile Number?
First time users need to Register their details via the link at the bottom of the SMSwebinfo^TM Plug-In ‘Register Mobile’ and then send YES to 19 767 932 to confirm acceptance of Registration. Register once and use SMSwebinfo^TM from any participating websites. All Registration are confidential.

Is SMSwebinfo^TM a FREE service?
The 3 different Packages are priced at $199.00 as an introductory offer. reg. $495.00 inc gst.
An Annual Fee of $88.00 inc gst or Monthly Fee of $19.80 inc gst depending on purchasers preference of Package.
Package 1 + 2, the End User/Website Browser is invoiced either to their pre-paid credit or mobile invoice, 55 cents inc gst to receive the information they require as an SMS.
Package 3 is free for the End User/Website Browser. The business/website owner will be invoiced for the SMS usage, 18 cents inc gst per SMS.

What is this message on my mobile phone?
" PremiumSMS transaction not completed. Service not set up on your account 4 details or to enable this service call - - - - - -, This is a free msg"

This message will appear on your mobile, if you have not set up 19numbers to be accepted on your mobile phone invoice. Please contact your mobile phone carrier and ask them to allow 19numbers.

Is there a limit on the number of SMS's I can send?
Yes for Package 3 only, because the business/website owner will be invoiced for the SMS usage, they will set their SMS credit limits to suit their budget. They control the number of SMS’s sent per PC address, and the number of SMS’s sent across the entire account per day.
Package 1 + 2, the End User can send as many SMS’s to themselves as necessary, as they are invoiced for the usage.

What happens if someone tries to SMS from my site and the credit limits have been already exceeded?
Package 3 only: The website browser will receive a pop-up notifying that the SMS credit limits have been exceeded. The business/website owner will be sent an email notifying that the SMS credit limits have been reached, the owner can change credit limits as a result.

Can an SMS be sent overseas?
No. Our SMSwebinfo^TM Custom Software is set-up for Australian originated Mobile Numbers only.

When the SMS is received by the website browser, what number will the SMS appear as, and is this number configurable?
The received SMS is generated from a database of un-used available mobile numbers that our SMS provider has available. The SMS mobile numbers are not able to be configured to show who sent the SMS.

What happens if I reply to the SMS received?
The reply is sent to the business/website owner’s email address supplied on initial purchase of our SMSwebinfo^TM Custom Software. They then respond to all queries accordingly.

Software Set-Up Questions:

Is the software plug-in easy to install?
The SMSwebinfo^TM Custom Software is simple to install. If you have a minimum knowledge of website design you should be able to insert the plug-in into your website. Web designers on average take approximately 30minutes to install, depending on the content that needs to be re-positioned.

Do I need anything special to download/install?
You will receive the SMSwebinfo^TM Custom Software plug-in and Username/Password via email, after the purchase funds have been cleared. You then follow the instructions for set-up.

Why is the SMSwebinfo code not working on my test website?

The code is not working on your test website because we have security measures in place to allow each specific Username & Password to only work from the nominated web address. If you have nominated a web address and your test web address is different, the SMSwebinfo^TM code will not allow access.

How do I put multiple store locations in Template Set-up?
As long as the Category title is the same, you simply add each store name, and all your different store locations will be under the one Category.

For more information, read through our Product Overview.