1-minute Outline of our SMSwebinfo^TM Custom Software

1.0.    How To Use:

First time users must Register their Mobile (click Register Mobile).

Register once & use SMSwebinfo^TM from any participating websites.

All registrations are confidential.

End User Fees: 55 cents per SMS to receive the website information they choose.

 Once Registered, follow these 3 Easy Steps to send information directly to your mobile phone:

Step 1.

Select webinfo:

This requires the website customer to select the information they require as a SMS.

Eg: Store Locations (Address, Trading Hrs, etc), Contact Details, Promotions, Upcoming Events, for web enabled Mobiles Map Links-Picture/Photo Links, almost all website information.

Step 2.

Choose info to SMS:

This requires the website customer to select the information within the initially selected category, reflecting the information they are looking to send in the SMS.

Eg: If there are multiple store locations, your website customers choose which store is required.

Step 3.

Mobile No. for webinfo and SMSwebinfo^TM Password:

This requires the entry of a valid Australian mobile phone number, which will be receiving the SMS.

Note: Usage of a number reflects acceptance of service terms & conditions.

Simply Copy and Paste or Type any details you wish to send as an SMS.
Add your mobile number and password, and click Send SMS.

If customers forget their Password, the Forgotten Password link is available. They are asked for the mobile number they Registered, and a security question will request a answer. See Below.

Note: Registration and usage of a number reflects acceptance of service terms & conditions.

Firstly you must enter a Category, click “Add Category” (up to 25 characters). Then click “Save”.
Secondly add a Template, Click the “Add Template” button (up to 25 characters) and the template content (message – up to 160 characters), then click “Save” or “Save All Changes”. See Below:

3.2.2.   Editing a Template:

Choose any template that you wish to edit, and then simply change the details in that template to reflect what you would like it to be.

Once a change is made, the “Save All Changes” button will activate, and clicking this button will save all of the changes which you have made.

3.2.3.   Deleting a Template:

To Delete a template, simply check the box under the “Delete?” column corresponding to the template that you wish to delete from the System.

Once you have selected the templates for deletion, simply click the “Save All Changes” button to confirm deletion of the selected templates.

3.3.          Reporting

3.3.1.   Streaming Reports:

Entering a “from” and “to” date and selecting “Streaming”, then clicking “Display Reports” will display a report showing full details of ALL messages sent from your SMSwebinfo account between those dates.

Example Streaming report:

3.3.2.   Summary Reports:

Entering a “from” and “to” date and selecting “Summary”, then clicking “Display Reports” will display a report showing a summary of all messages sent from your SMSwebinfo^TM account between those dates.

Example Summary Report:

3.3.3.   Download Unique Mobile Numbers:

Clicking the “Download Unique Mobile Numbers” link will prompt you to “Open” or “Save” a COMPLETE list of unique mobile numbers to which messages have been sent using the SMSwebinfo^TM software, or your broadcast interface.

3.4.          SMS Credit Limits / Applies to Package 3 only

3.4.1.   Limit per PC per day from site:

This limit is for the number of individual SMS messages that each PC IP address can send from your company website using the SMSwebinfo^TM plug-in EACH DAY. This is kept at 5 as a default, and can be altered at your discretion.

3.4.2.   Limit for entire account:

This limit is for the number of individual SMS messages that your entire SMSwebinfo^TM account can send out EACH DAY. This is set to 50 initially, but can be configured and monitored to correspond with any website abuse, or need to send marketing SMS messages.

3.5.          SPAM ACT

This option links to the 2003 SMS SPAM ACT. Please use this as a reference when utilizing the SMS Broadcaster for broadcast SMS marketing.

4.0.     SMS Broadcaster

--------- SMS Broadcaster User Guide ---------

Note: SMS Broadcaster included with Package 2 and Package 3. Fees apply.

1.     Introduction to SMS Broadcaster

SMS Marketing is a cost effective, quick and easy way for you to reach an entire customer database of potential buyers. Use broadcaster to inform your customers about an upcoming sale, event, or offer. With the added bonus to handle replies from your broadcasts, you can also take anyone off your marketing list, who no longer wants to receive your information. Simply configured your broadcast SMS campaigns to include reply STOP for your customers who wish to opt-out. Example: Reply STOP to Opt-Out at the bottom of an SMS. Spam Act 2003 Laws Apply.

2.     Logging In

3.     System Layout

The main screen is displayed below:

There are a number of options/features on this interface & steps to follow. Please refer to the below user guide for information regarding the usage of each of these options and features.

4.     Supported SMS Broadcast types:

You can use the broadcaster to meet all your outbound SMS broadcasting needs.

You have a number of options with this interface:

1. Send the message associated to the number

2. Send the same message to everyone

3. Mail merge a message to send

 These correspond to the options in Step 2, which are as follows:

1. Message in second Column

2. Send same message to all recipients

3. Mailmerge into template

4A.            Broadcast Type 1: Message in second column.

This broadcast type allows you to select an excel document in which you can have two columns: Phone Number à Message

This option provides the potential for different messages to be sent to all recipients, yet transferred simultaneously.

This has been thoroughly tested and has been proven to allow simultaneous transfer of up to 15,000 messages in the fashion displayed below (Each recipient potentially receiving a completely different message):

FIG 4.1. The Quick Preview for “Message in second column”

The below image displays a quick preview of the messages to be sent in the “Message in second column” method detailed above:

Note: The quick preview only displays the first 5 messages, whereas still details that there are 6 to be sent

4B.            Broadcast Type 2: Send same message to all recipients

This broadcast type allows you to select an excel document in which you can have just a single column: Phone Number

After selecting the entries form the excel document that you wish to contact, simply type the message in the text box that appears below your Step 2 options (up to 160 characters).

This broadcast type has also been thoroughly tested and has been proven to allow simultaneous transfer of up to 25,000 messages in the fashion displayed below (all recipients receiving the SAME message):

FIG 4.2. The Quick Preview for “Same message to all Recipients”

The below image displays a quick preview of the messages to be sent in the “Same message to all recipients” method detailed above:

Note: The quick preview only displays the first 5 messages, whereas still details that there are 6 to be sent

4C.            Broadcast Type 3: Mailmerge into Template

This broadcast type allows you to select an excel document in which you can have multiple columns: Phone Number à variable 1 à variable 2 à variable 3 à etc…

This broadcast type has also been thoroughly tested and has been proven to allow simultaneous transfer of up to 15,000 messages in the fashion displayed below (all recipients receiving a completely TAILORED message) 

Again, in this particular example, for the message template entered here, the fields will be matched where their corresponding tag is placed, and will produce the preview and resulting broadcast displayed below:

FIG 4.3. The Full Preview for “Mailmerge into template”

The below image displays a full preview of the messages to be sent in the “Mailmerge into template” method detailed above 

Note: The full preview displays the 6 messages to be sent to all 6 recipients when utilising the full preview option

5.     Previewing Broadcasts

SMSwebinfo highly recommends that you preview ALL of your broadcasts before you finally send them out. It’s a great way to verify that you have set-up your broadcast correctly, and you also get an idea about any issues with particular messages that are being lined up for sending.

A full or quick preview of your broadcast prior to sending, will detail any invalid numbers in your list (please note that the SMS broadcaster only details any numbers of more or less than 10 numeric digits as invalid Australian mobile format), AND will also detail any rows, which will be attempting to send a message of over 160 characters

5A.            Quick Preview

The quick preview feature allows you to view any errors in your broadcast, and a print out of the messages to be sent to the first 5 recipients on your list. The total number of messages to be sent is still detailed in the message count (errors are NOT included in the message count).

5B.            Complete Preview

The full preview feature allows you to view any errors in your broadcast (in the same way as the quick preview), only the full preview prints out ALL of the messages to be sent to ALL recipients on your list. The total number of messages to be sent is detailed in the message count (errors are NOT included in the message count).

6.     Errors and Warnings

Warnings are displayed when previewing messages in order to let users know that certain messages are not going to be transferred unless action is taken to correct them before sending. Errors are displayed when sending messages in order to detail messages for which parameters are incorrect, or where numbers have been blocked via the opt-out system

6A.            Warnings when Previewing messages:

A full or quick preview of your broadcast prior to sending, will detail any invalid numbers in your list. The SMS broadcaster will identify any numbers of more or less than 10 numeric digits as being of an invalid Australian mobile format. Either preview will also detail any messages in your broadcast, which will end up having a message to be sent, consisting of more than 160 characters.

Possible Warnings:

Message over 160 Characters:

Invalid Mobile Number:

6B.            Errors when sending messages:

Clicking the “Send” button will process your messages to our SMS gateway for delivery. Any messages that are over 160 characters, attempted to be sent to an invalid Australian mobile number (incorrect number of digits), OR messages directed to numbers that are blocked from this system by the opt-out feature, will be printed out as errors, and these messages will NOT be sent.

Possible Errors:

Message over 160 Characters and STILL sent:

Invalid Mobile Number and STILL sent:

Mobile Number, which has been blocked:

7.     Opt-Outs

Responses to messages sent out as part of broadcasts will be directed back to you as arranged with messagemedia. This can be done via email, or another of messagemedia’s retail or partner products. Messages from this system are generally of a marketing nature, and thus MUST comply with SMS SPAM laws by including an option for recipients to opt-out of further marketing SMS’s. Thus if people respond with this request, it can be honored via the opt-out feature.

7A.            Opting Out new numbers

Clicking “Opt-out new numbers” will display this window (left):   You can type or paste in multiple numbers by entering each number on a new line within the opt-out box.    They can be in Australian format either 614* of 04*.    Then just click “Block Numbers” to have these numbers opted-out of future broadcasts.   The message displayed will be:     NOTE: Any opted-out numbers will cause sending errors detailing “Number blocked”. If this is in error, see 7C (restoring numbers)

7B.            Viewing Opt-Outs

Clicking “View current opt-outs” will display this window (left): Here you can view a full list of numbers, which have been opted-out from receipt of messages sent via your broadcast system. These numbers will not be sent messages and your account will not be billed for messages that you attempt to send to them. This Opt-out list applies to your entire account. All users on your account will be blocked from sending to the numbers detailed in this list.

7C.            Restoring numbers (previously opted-out)

Again, clicking “View current opt-outs” will display this window (left): The “Delete” links next to each number in the list allow you to remove that corresponding number from the list of opt-outs for your account. Numbers removed from this list will again be eligible to be sent messages from all users on your account of any product developed by messagemedia or their partners.

8.     Sending the Message

Once you are happy that you are ready for your messages to be sent to all recipients, simply click “Send”. You will be presented with the below pop-up

Click: “OK” to send         Or “Cancel” if you require further changes   A “Sending Messages” display will appear, after which the total number of messages sent will be displayed. At this point, you can close your browser. Your messages have been sent!

9.     Diagnostics

Clicking “Show Diagnostics” will display processing timestamps for previews and sends. If interested, you can see how quickly (to the second) our system processes your data and sends your messages.

For more details please call: 1800 155 228 and speak with one of our friendly support staff.

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